Technical Support Center
A simpler place for customers to ask for help and for technicians to manage tickets, field visits, installed-device updates, and job orders.
Technical Support
Need help with your internet connection?
Use this technical support center to report a problem, answer a few quick check questions, and track technician updates without jumping between the billing system and the website.
- Customers can report fiber or wireless concerns and follow status updates.
- Technicians can see shared queue tickets, attach field photos, and close work orders.
- Office staff can assign tickets more clearly and keep billing separate from support work.
How this works
1
Customer logs in
Use account number and the account owner's last name.
2
Quick checks first
The form only asks the most useful questions for fiber or wireless service.
3
Technician gets the job
Office staff and technicians can assign, update, and print job orders from one technical support portal.